With the increased business time pressure and increased demand for convenience, Valet Parking service is becoming very popular in Developed countries. It has become a business by itself; many companies have set up outsourcing business to provide this service tohotels, large business and shopping malls. In developing this system and in order to optimize the work flow we have thoroughly analyzed the requirement for a modern and state of art system using latest available technology. The design of the system took in consideration the actual requirements on the ground and had validated the solution on the ground in very hectic sites in Dubai.
The solution aims at achieving the following objectives:
- Enhance the efficiency of the Valet Parking work flow by reducing the time required to deliver cars back to clients
- Real time alerts for cars not delivered to customers within a preset KPI
- Real time performance monitoring
- Reduce fraud
- Enhance the security and resolution of disputes
- Reduce cost of operation by eliminating the need to use preprinted tickets and manual tracking sheets
- Provide accurate and timely reports
- Real time alerts (on screen and by email) for cars required by the authorities.
Major features
- Recording and time stamping of all activities
- Forecast the expected car retrieval time, print it on the guest payment receipt
- Support for online tickets generation and preprinted tickets per location (optional)
- Recording of all personnel involved in the operation
- Dashboard showing the location of cars and car keys at all times
- Detailed capturing of damages including the possibility of taking photos
- Detailed capturing of valuables left in the car including the possibility of taking photos
- Separate charge rates, per location, on working days and holidays/ weekends
- Working hours per location
- Automatic calculation of charges
- Cash reconciliation
- Receivables management
- Support for re-parking and self-parking
- Support for complimentary parking and related receivables management
- Electronic alerts for cars to be retrieved
- Cars retrieval KPI per location monitoring and alerts (on scree & emails)
- Cars Watch List Management.
- Electronic alerts and emails on receiving cars registered in the Watch List
- Support for lost tickets processing (Search Engine and reporting)
- Fully parameter driven
- Audit log of all activities
- Drivers performance monitoring
- Comprehensive management and exceptions reports
- Support for WiFi, GSM/GPRS and 3G communication infrastructures
